ACSESS Champion Program
Promoting inspiring stories of success from our over 1000 members
The ACSESS Champion program promotes inspiring stories of success from our over 1,000 members in the Canadian staffing industry. Our members offer their candidates more than a job. Every year our members change lives by opening doors for Canadians looking for employment to help them reach their goals, support their families and build an exciting future.
Express Employment Professionals
Express Employment Professionals join effort to help address skills gaps.
For the past few years, Lowell Soucie has been bouncing from one unskilled trade to another. Now he is committed to securing a job and higher income as a Computer Numerical Control (CNC) machinist. This skilled trade is critical to a machine shop or manufacturing floor because it uses computer software to create 3D custom parts for production.
Lowell (pictured at left operating the CNC machine) represents the biggest challenge facing the Canadian skilled trade sector.
On one end, you have alarming stats on our talent gap in skilled trades. One quoted widely is from the Conference Board of Canada’s report The Need to Make Skills Work: The Cost of Ontario’s Skills Gap. It highlights how this gap continues to widen and is costing $24 billion annually.
At the other end, you have Lowell who would gladly fill a CNC role tomorrow, but he can’t just walk off the street and start operating this powerful machine. Obtaining certification requires three to five years of training and expertise in math, computer programming, studying blueprints and other technical skills.
“Everyone agrees we have a huge skills gap. As boomers and traditionalists retire, it’s driving huge demand,” says Ted Maksimowski, president, Express Employment Professionals, Hamilton and ACSESS national board member. “Few people are actually doing something about it but in Hamilton we are. We helped create an industry coalition to leverage collective impact and deliver something tactical, as well as tangible. The group did their due diligence, conducting extensive research and reaching out to companies experiencing the skills shortage pain. They identified a desperate need for CNC and Mobile Industrial Hydraulics operators. Then the group engaged Mohawk College, one of the leading trade colleges in Canada, to deliver the education in hard and soft skills.”
Led by The Industry Education Council of Hamilton, the coalition includes: the Ministry of Economic Development and Growth; Mohawk College, Express Employment Professionals; and multiple industry partners. Together they created the Employer Skills Training Advantage To Employment (“E.S.T.A.T.E”) Program, a pre-apprentice, work integrated learning program offered at Mohawk College for technical training and Mohawk College Enterprise for soft skills training.
It’s opening doors for Lowell. Watch Lowell’s video recommendation for anyone considering a program like E.S.T.A.T.E. He is one of 26 students (half in CNC and half in Mobile Industrial Hydraulics) being matched with an employer to receive 28 weeks of intense hard and soft skills in the classroom and on the shop floor. They also must complete a six-week placement at a manufacturing facility, where they receive on-the-job training and mentorship to guide and build confidence. See promotional video on E.S.T.A.T.E.
“Hamilton is a really interesting community. Not only is it revitalizing itself in terms of the economy and industry but there’s so much collaboration and partnership in trying to get things done,” says Cesare Di Donato, Executive Director, Industry Education Council of Hamilton.
“It was important to find the right experts to manage key elements of the program,” Di Donato explains. “Express is playing a critical role with us because they understand employers, employment, and hiring. The strategic plan it developed has helped us inform our work. Express also worked with us to set up interviews with partners and match students working in the CNC and Hydraulics trades. The fit has to be right to fill both needs and their team did an amazing job matching the right people with each need.”
One of E.S.T.A.T.E’s unique features is that each student is paired with an industry mentor who guides the student through the program and participates in four days of customized leadership training to enhance their skills as well.
“Matching the employers with the students was a meticulous process, involving resume reviews and interviews to achieve the right fit,” says Doug Ward, consultant, Express Employment Professionals, Hamilton. “We wanted to bring the students together with the right employer to ensure the best outcome, which is to get hired. Experienced CNC and Hydraulics trades secure an average hourly wage of 23 to 32 dollars depending on experience.
The Industry partners are hoping the E.S.T.A.T.E. program will be one of many because the qualified pool of tradespeople is also shrinking due to the aging workforce and lack of interest across Canada. Lowell is doing his placement at Stolk Machine Shop Limited, which specializes in quality machining, welding and fabrication solutions. If he is hired full-time, he will start a full apprenticeship, which could take up to five years of on-the-job training.
Wendy Taylor, Stolk’s Director of Operations, is eager to host a student who is getting the training offered by E.S.T.A.T.E because it creates a potential job candidate who is committed to the trade. It’s critical to mitigate the risk of investing in a candidate who ultimately discovers the job is not a good fit, sending Wendy back to the drawing board.
Wendy explains: “The ideal situation is to hire skilled people but we recognize that’s not always possible. If we hire someone from the E.S.T.A.T.E program, we know they have completed the pre-apprentice training and understand what they are getting into because they are studying first, second and third year apprentice material. Many of our machinists will be retiring during the next decade. It can take up to five years to become a skilled machinist and we only have a five to ten-year window where we will have experienced people onboard to help train.”
Wendy’s father started Stolk 35 years ago and she’s witnessed firsthand the benefits of being a machinist. “It is a job that is in demand and offers job security, full benefit packages, pensions, etc. These are things that young people may not yet appreciate the significance of.” states Taylor. “Sadly, no one pushed anyone into the trades when I was in school. As an industry, we have to continue to promote the benefits of the skilled trades through programs like E.S.T.A.T.E.”
One of Lowell’s instructors, Marla Robinson, is optimistic about job opportunities for the students who successfully complete the program. “Unfortunately, many people still consider careers in skilled trades as a pathway for those unable to attend college or university”. Nothing could be further from the truth. The diagnostic skills required to operate, program and maintain today’s technology require problem solving and critical thinking skills on par with those of any profession.
The trades offer excellent employment opportunities providing for a secure future. Robinson adds: "Think about the cost to repair your car or renovate your home. People don’t hesitate to leave the car with a mechanic or hire a contractor for a home repair or renovation, yet they won’t recommend this line of work to their kids. It makes no sense.
It took a leap of faith for Gilbert Boileau, President of Adecco Canada, to swing open the doors of his office for a month.
That’s exactly what he did. In June, Gilbert invited Alana Couvrette, (pictured above with Gilbert) a 22-year-old student studying public administration and political science at the University of Ottawa, to job shadow him, as part of his company’s CEO for One Month program. As part of the process, she would also share her journey along the way on social media.
Boileau is big believer in giving everyone at all levels a chance to excel but had some reservations. “I questioned how it would come together, yet was intrigued to see the outcome. I would need to allow someone in ‘my bubble,’” explains Gilbert, “but for the program to work effectively, Alana needed to be able to shadow me as I carried out my day. Her job shadowing covered everything, including confidential meetings with other colleagues, events and client meetings. You name it. In the end it was a huge success and I would sincerely recommend it to any CEO.”
This experience was also enlightening for Gilbert. “It was so interesting to share my experience with a young person and fascinating to see things through Alana’s eyes. It forces you to think about things you haven’t considered in years. She is impressive on so many levels. Her energy and enthusiasm was felt by the many teams. Armed with her political background, she was inquisitive, probing and asked me some tough questions. I had to explain so many things to Alana because she has very little background in our industry. It made me reflect on the way I do things...”
Alana was chosen from more than 2,300 applicants to become Adecco Canada’s first ever CEO for One Month, a global program that is part of the company’s Way To Work initiative. Gilbert’s passion for the program and willingness to participate sparked after hearing the global CEO for One Month speak at an international company conference.
“This program is positioning us as an industry leader in attracting the next generation of leaders with our flexible, open and inclusive work environment,” says Christine Marinho, Adecco Canada’s Director of Marketing for The Adecco Group in Canada. “The Millennials represent 37 per cent of the Canadian workforce with 28 per cent of them in managerial roles. The Baby Boom generation is transitioning out of the workforce and we want to foster a supportive environment where we develop leadership talents, encourage the sharing of ideas and provide mentorship at all levels. Our CEO for One Month program allows us to ‘walk the walk’ and provide access to one exceptional leader who will share their experience in real-time with employees and potential candidates via social media.”
What was it like for Alana to be given this extraordinary opportunity?
“It was overwhelming and inspiring in every possible way. I never realized you could get so much done with so little sleep,” she says jokingly. “Yet, I would wake up every morning, excited to be able to do it all again. I had no idea what a CEO does and I wasn’t very familiar with the staffing and employment industry. I’ve had a total of five jobs in my life and now I was working with the CEO.” Watch one of Alana’s Day in the Life video updates.
She and Gilbert instantly clicked. “He treated me as an equal, as we leapt head first into his jam-packed schedule, where we met with amazing Adecco clients, discussed their needs and worked with employees from every function across the organization. Everyone was so committed and excited.”
Alana found Adecco employees to be very special. “They are ‘people’, people, so warm and welcoming. I really enjoyed travelling to meet with clients at their offices and learning about the services Adecco offers. I saw firsthand how fascinating the staffing industry is and how much Adecco cares for its clients and candidates. There are so many myths about the industry. I was in so many meetings about placing candidates and I saw how hard they work to get candidates the best benefits and compensation.”
Some of Gilbert and Alana’s favourite moments were driving to client meetings together and discussing industry issues. It’s where they discovered how the generational divide sparks great debate and fosters understanding. “Both Gilbert and I like to be challenged, to be proven wrong and be shown the faults in our reasoning,” says Alana. “It made for many lively conversations between the two of us. He has a fascinating background and it’s rare for me to have the full attention of someone with his experience. I think we pushed each other to see the world from each other’s eyes.” Alana shares her thoughts on how Millennials and Baby Boomers can help each other enhance their leadership skills in this blog post
Adds Gilbert: “I enjoyed our debates. I think it’s so important for Alana to not only challenge me, but everyone she is working with. There were some interesting debates and I am glad I created a haven for her to share her insights, which was eye opening for us both. This program is meant to benefit Alana but I learned so much as well. It’s not often that you get the opportunity to have someone sitting beside you and observing how you work. She helped me see myself in a different angle, from the viewpoint of someone looking from the outside in.”
What’s next for Alana now that’s she’s helped lead the Canadian group of a multi-million dollar organization for one month? She is being considered along with 48 finalists from around the world for the honour of acting as Adecco’s Global CEO for One Month, shadowing Alain Dehaze, The Adecco Group’s Global CEO. The Global CEO for One Month selected will also receive a salary of 15,000 Euros. You can help Alana achieve her dream of becoming Adecco’s global CEO FOR ONE MONTH. Anyone can rate the candidates. Visit here and scroll to the bottom to choose your top ten candidates. It just takes a moment.
“I am so proud of Alana,” says Gilbert. “She was thrown in the water and swam so impressively. She had more of a theoretical view of the business world and she was able to see it in practice. It was amazing how poised she was considering everything she went through, meeting so many different stakeholders and engaging in real world discussions. To be able to work with the CEO at a macro level, at her age, is remarkable.”
Meet Bruce McAlpine: A leader always passionately behind a cause
At a Glance
Married to Nancy with 2 children and 2 grandkids
Best career advice: Choose carefully, commit fully, and never leave a job until you have mastered it.
Favourite Inspirational Quote: (so many choices!)
First Job: factory floor sweeper in Germany at the age of 14
Roles at ACSESS:
If you call Bruce McAlpine on his mobile, you never know where he’ll pick up.
You might also find him at the Children’s Aid Society delivering life skills coaching to former wards of the crown, on Bay Street leading his monthly session on business ethics or sandbagging at his Brighton cottage to help protect his neighbours’ homes threatened by recent floods.
This excitement is just an average day in the life of Bruce McAlpine, ACSESS’s new national president for 2017-18 and president of Fulcrum Search Science. People who know Bruce just expect him to be pushing himself in some extraordinary way and committing his energy ‘to the cause’ -- an expression near and dear to him.
During his formative years, he hopscotched around the world as a ‘military brat’ examining life through the lens of public service and watching his family revel in helping others. His values are not something he writes on a piece of paper, places in a drawer and scans periodically.
“My personal purpose statement is bringing hope with joy and integrity. It defines where I’m investing my time, energy and capacity,” he explains. “This has formed the foundation that has guided me in everything I do in life. Life is so fleeting and a whole decade can go by while you’re figuring out what you’re about. You need purpose. I’ve always wanted my legacy to be about giving back.”
Bruce followed his father into the military studying at the Royal Military Colleges in Saint Jean, Quebec and in Kingston, Ontario. After graduating, he embarked on a four-year adventure with the French-Canadian Infantry Unit, The Royal 22nd Regiment or the ‘Van Doos’. He served with the UN forces in Cyprus and engaged in training exercises like “Jungle Warfare” and “Escape and Evasion”.
“In the military, the focus is not on self. It’s on team. You don’t succeed unless your team succeeds. Your team has your back,” says Bruce. “Operating at the highest principles is so important when so much is on the line.”
ACSESS has been his team for more than 20 years. Bruce (pictured top row second from right with his wife Nancy wearing the Canada cap beside the whale) been proud to invest his time and talents on the board of directors to support an industry that changes lives.
“At ACSESS, we all work in the service industry. The recruitment and staffing services industry is a calling, not a job. We are building Canada, one placement at a time. We are not successful unless our clients and their candidates reach their goals. Part of that goal is a rewarding job. What could be more important to a family than a job?
“Just before the past festive season, I secured jobs for two unemployed people, who were both breadwinners for their families. They were placed at different companies yet they both reached out to me at the same time to say, ‘Bruce, you have no idea, you’ve made my family’s Christmas.’”
It’s impossible for Bruce to commit to anything if he can’t make this kind of difference. It’s what drew him to the Bagg Group 30 years ago, recruited by founder Keith Bagg, who was a long-time client of Bruce’s in a consulting firm. Bruce clicked with Keith right away. They shared similar business values and philosophies. When Keith asked him to join his senior search practice, it was an offer he couldn’t refuse.
Not long after Bruce joined the Bagg Group, he was leading its search practice division, which he rebranded as Fulcrum Search Science. "My style comes from the military model where it's critical to push decision making down to the lowest level. Everyone must contribute their talents for us all to succeed. We hire good people who share our values of commitment to mission, commitment to cause, with strong integrity, discipline, and work ethic. I act as the facilitator to clear the obstacles so they can get on with their job."
A style like this that engages each team's varied talents is exactly what the staffing and recruitment industry requires as we navigate the unique challenges our economy faces today. These challenges include the:
"As employment experts, ACSESS members provide value to our clients and candidates, continually looking out for their long-term interests. We stay a step ahead of our client's hiring strategy to understand their talent and retention requirements today and in the future. We find the right talent who have the qualities that their organization needs and will grow with the organization. We work in a $13 billion industry in Canada and I'm proud that we serve this industry with the highest standards of excellence."
Bruce can't think of a better industry to invest his time to give back. He enthusiastically looks forward to this coming year on the board and the opportunity to further strengthen the success of this industry's 'calling.'
Manpower helped Marley get a leg up to achieve her dreams
Havana, Karli Timpano (left), Marley Filiptseva and Devon.
Marley Filiptseva (in photo at right) has two passions: human resources (HR) and horses. She wants to succeed in HR shared services and dreams of representing Canada at global equestrian competitions. Until six months ago, both these goals sadly seemed beyond her reach. Her fate turned when she contacted Karli Timpano, Talent Placement Specialist, Skilled Trades/Automation/Sales Recruiter, at Manpower Canada (pictured above left).
Watch video of Marley and Karli telling their story.
“My family and I decided we would stay at our Alliston farm long term and build an indoor horse-back-riding facility so I could train in all weather,” Marley explained. “Nothing too large, just enough for myself and my horses,” she added.
As an avid competitive dressage rider for more than 25 years, this was going to be Marley’s dream come true. Unfortunately, the couple faced so many stumbling blocks. “The bank felt that the investment was too high for our current combined income,” said Marley. “After a few calculations, they said we needed to earn a higher level income to qualify comfortably.” This news came on the heels of a candid discussion Marley had with her boss. He had bluntly told her there were no growth opportunities for her.
She had to look elsewhere. This was a challenge because her rural community had few opportunities in her field. “Believing my equestrian dream wasn’t going to happen anytime soon, we put plans aside,” she explained. “I couldn’t have been more disappointed. I have a loving family who fully support my dreams but finances stood in our way.”
In frustration, she reached out to Karli, a long-time client who had always helped her find great candidates. Karli was incredibly supportive. A week and a half later, she told Marley that Glueckler Metal Inc. (GMI), a Canadian turned parts supplier, had an opening for an HR manager. Within three weeks, Marley moved to a challenging new position in a leadership role working with Warren Collier, Operations Manager who is delighted to have Marley as part of his team and is excited to provide the growth opportunities she needs with GMI. “When I met Marley, I instantly knew she was the perfect fit for us. She’s extremely bright, such a great communicator and so sharp when it comes to determining our needs.” Not only has this new position created the professional challenges Marley was seeking but it’s also provided an enhance compensation package that will support her equestrian dreams!
“I cannot thank Karli and Manpower Canada enough for making this happen. Karli was an absolute joy. She took time to get to know what I wanted and believed I had potential to be more,” explains Marley. “Some things in life are meant to be. You just have to connect with the right people, like Karli, to make it happen. Not only do I now have a rewarding career with abundant opportunity for growth and development, I’m also able to realize my dream of developing my own dressage facility. To have both my professional and personal goals met in such a short time is phenomenal gift.”
Adds Karli: “When I called to offer Marley her job at GMI, I almost started to cry. She told me, ‘You don’t understand how much this has changed my life.’ Marley was so anxious to move her career forward. She is so talented and would be an asset to any organization. We are delighted we could help her move her life in a new direction and we’ll cheer her on as she competes at the highest level in her HR career and on her horses.”